Horizon Hobby, LLC Service Center
2904 Research Road
Champaign, IL 61822 USA
Submit a Product for Repair or Warranty Determination
To expedite the service of your product, please follow the directions for the online service request below. Upon receipt of confirmation, print the service repair form and ship it, along with your product, to the Horizon Hobby, LLC Service Center (see address above). The online service request will allow you to check on the status of your product through the use of a unique service request number. Horizon Hobby, LLC Service Center will email you with the details of the status of your product. If you have any questions, please contact Product Support.
By submitting this service request form, you are agreeing to the Horizon Hobby, LLC Service Terms and Conditions.
Please Note: Do not include credit card information with your product. If a charge is associated with your service, a Horizon Hobby representative will contact you for payment.
***Horizon Hobby no longer provides service for JR products including DSMX add-ons to JR radios. Return shipping will be charged for any JR product sent to Horizon Hobby.***
*Some restrictions apply.
Due to higher incoming inspection volume, shipping delays and COVID precautions, our turn-around time on repairs is longer than previous years. Thank you for your understanding and patience as we seek to serve you in a safe and effective manner
Estimated Service Turnaround Times (Business Days)*
| Engine Service | 4 Days |
| Electronics Service | 7 Days |
| Other Product Service (Non-Engine, Non-Radio) | 4 Days |
*Turnaround time is initiated when the product is checked in by Horizon Hobby. The turnaround time provided is an estimate based on the incoming repair volume and is subject to change without notice.
Horizon Hobby is responsible for the safe picking, packaging, and shipping of your merchandise to your delivery address. We are not responsible for damage or theft occurring once the package has been delivered. To sign up for notifications of package delivery, sign up for services from our Shipping partners:
FedEx Delivery Manager: https://www.fedex.com/en-us/delivery-manager.html
USPS Informed Delivery: https://www.usps.com/manage/
Brands we Service
WARNING:
Any equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur.
Lithium-ion battery-powered equipment and/or devices must have the batteries removed prior to shipping unless the battery is installed in the device and protected from short-circuit. Do not send loose batteries or batteries packed with equipment back to Horizon.
Any kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon.
Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items.
Regulations published by the U.S. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at: https://www.phmsa.dot.gov/hazmat.
For information on how to ship regulated or Hazardous items by FedEx, please visit http://www.fedex.com/us/service-guide/ship-dg-hazmat/dangerous-goods/how-to-ship.html for more information.
*Restrictions - Please refer to Horizon Hobby, LLC Service Terms and Conditions
Horizon Hobby, LLC Service Terms & Conditions (Subject to Change Without Notice)
Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*, Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*.
Restrictions:
Products Purchased from HorizonHobby.com: Horizon
provides service for proprietary and exclusive-brand products purchased
from this website by consumers in the United States. If you live outside
of the United States, please contact us before sending in any product for repair to ensure we are able to repair
and send your product back to you. For products coming in from outside
of the US that are cleared for service, the Customer is responsible for
all brokerage fees, duties, and taxes associated with the service and
shipment of product.
Products Purchased in the European Union or Horizon Hobby – China: Refer to your product manual for service contact information.
Products Purchased from Retailers: Horizon provides service for proprietary and exclusive-brand products purchased from authorized Horizon dealers and to countries, Horizon offers international shipping, provided the product is compliant in the country where you live and use the product. Please see below for a complete list of these countries. For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.
Products Purchased from Retailers in These Countries can be Serviced:
| Andorra | Denmark | Hong Kong | Luxembourg | Romania | |
| United Kingdom | Argentina | Dominican Republic | Hungary | Macao | |
| San Marino | Venezuela | Australia | Ecuador | India | |
| Mexico | Singapore | Austria | El Salvador | Indonesia | |
| Monaco | Slovakia | Belgium | Estonia | Ireland | |
| Netherlands | Slovenia | Bulgaria | Finland | Israel | |
| New Zealand | Spain | Canada | France | Italy | |
| Chile | Germany | Japan | Panama | Sweden | |
| China | Greece | Jersey | Peru | Switzerland | |
| Colombia | Guatemala | Latvia | Philippines | Taiwan | |
| Costa Rica | Guernsey | Liechtenstein | Poland | Thailand | |
| Czech Republic | Honduras | Lithuania | Portugal | Turkey | |
| Nicaragua | South Korea |
Exclusive International Service: Please see below for service information of products with exclusive service agreements.
- Saito – Service limited to North, Central and South America, and the Caribbean (excluding Mexico)
- Zenoah – Service limited to the United States
For service and repair issues outside of these areas, please contact the retailer or store where your product was purchased. Horizon will not repair any products purchased outside of these areas and will return the item to the sender at the sender’s expense. Horizon is not responsible for items lost or damaged in shipping.
- All items should be packed to assure no damage is incurred during shipping. Please ensure all packages and avoid shipping methods or carriers that do not provide tracking. All merchandise is the responsibility of the shipper until it arrives at Horizon. Therefore, Horizon is not responsible for items lost or damaged in transit.
- Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon. Warranties apply only to the original purchaser and are not transferable. Collateral damage is NOT covered by the manufacturer's warranty. Horizon is not responsible for any loss of data or information associated with the service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
- All services are charged a minimum of a 1/2 hour of labor at $40 USD per hour. All charges for service parts, labor, shipping, and other fees are your responsibility. Nonpayment can result in the confiscation of equipment.
- The customer is responsible for all brokerage fees, duties, and taxes associated with the service and shipment of products.
- Horizon service is limited to Product compliance in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense. Horizon will hold non-compliant Products for a period of 60 days from notification, after which it will be discarded.
